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SOC2: Achieving and Maintaining Regulation Adherence with Compliance for Confluence
For organisations looking to stay compliant with SOC2 in Confluence, Compliance for Confluence can assist you in either becoming or staying compliant in the following ways.
Compliance for Confluence can help organizations achieve and maintain SOC 2 compliance by supporting controls related to access management, data integrity, audit readiness, and security governance. While it doesn’t cover every SOC 2 requirement on its own, it strengthens your ability to demonstrate control over Confluence, particularly when it’s used for hosting policies, internal processes, and compliance evidence.
Trust Services Criteria (TSC) CC6.1 – Logical Access Security
Meaning: Access Control & User Permissions
Requirement: SOC 2 requires that access to sensitive information be restricted to authorized users only.
How Compliance for Confluence helps:
View and manage space-level permissions
Export permission audit reports
Identify who has access to what and validate least-privilege principles
Trust Services Criteria (TSC) CC7.2 – Monitoring and Logging
Meaning: Access Control & User Permissions
Requirement: SOC 2 auditors look for evidence of accountability and traceability. In other words, who did what and when.
How Compliance for Confluence helps:
Provides audit logs of changes to permissions or space settings
Tracks changes in a centralized dashboard for compliance reporting
Trust Services Criteria (TSC) CC3.2 – Control Activities to Achieve Objectives
Meaning: Reporting & Evidence Collection
Requirement: SOC 2 audits require you to present documented proof of policies and controls.
How Compliance for Confluence helps:
Export reports in auditor-friendly formats (CSV, PDF)
Create and share compliance dashboards to show ongoing control enforcement
Trust Services Criteria (TSC) CC5.2 – Control Activities and Documentation
Meaning: Policy Documentation and Versioning
Requirement: You’ll need to document and maintain security, privacy, and operational policies.
How Compliance for Confluence helps:
Ensures Confluence spaces used for policy documentation are secure with a level of version governance
Facilitates collaborative editing with controlled access
Trust Services Criteria (TSC) CC6.3 – User Access and Role-Based Permissions
Meaning: Separation of Duties & Role Management
Requirement: Segregation of duties is critical in avoiding fraud or errors.
How Compliance for Confluence helps:
Displays roles and responsibilities within Confluence
Enforces appropriate separation of roles across teams
While the Compliance for Confluence app is a critical tool in staying or becoming SOC2 compliant, you will still need:
External tools for infrastructure monitoring, incident response, and vulnerability management
Formal documentation of your security policies and risk assessments
Controls for non-Confluence systems such as code repositories, CI/CD pipelines, and HR systems
Best Use Case
If you are using Confluence to document policies, track compliance, or manage internal processes, the app helps close visibility and control gaps that could otherwise be flagged during a SOC 2 audit.
SOC2 Confluence Documentation & Compliance Checklist
1. Policy Management
Create a dedicated “Compliance” space in Confluence.
Document key security policies (e.g. access control, incident response, data retention).
Apply page restrictions to limit editing to authorized contributors.
Enable page version history to track all changes.
Review and update policy documents at least annually (record review dates).
Assign ownership for each policy (name and role).
2. Access Control
Use the app Compliance for Confluence to export current Confluence space and page permissions for sharing externally.
Review user access regularly (at least quarterly).
Document the access review process and schedule.
Ensure access is granted based on roles and least-privilege principles.
Remove access promptly for offboarded users (track this with timestamps).
3. Change Management
Use Confluence to log operational and procedural changes.
Document approval processes for changes affecting compliance or production systems.
Tag and link Jira issues to relevant policy or process pages.
Set up change logs using structured templates or tables for audit traceability.
4. Monitoring & Logging
Use Compliance to maintain audit logs of permission changes.
Archive reports monthly or quarterly for audit purposes.
Store audit logs in a separate “Audit Evidence” Confluence space or secure location within wider tech stack using REST API.
Review logs for anomalies and document review steps.
5. Roles & Responsibilities
Document key roles (e.g. Security Officer, System Admin, Data Protection Lead).
Assign responsibilities for each SOC 2 control area.
Create a RACI matrix (Responsible, Accountable, Consulted, Informed) if applicable.
Use App Compliance reports to verify that role-based access matches documented responsibilities.
6. Training & Awareness
Maintain a training log or policy acknowledgment page.
Link employee onboarding/offboarding checklists to Confluence.
Require acknowledgment of security policies via Confluence comments or forms.
Keep records of training completion in a centralized training space.
7. Risk Management
Create and maintain a risk register in Confluence.
Document identified risks, mitigations, and owners.
Schedule and document periodic risk reviews.
Link risk items to relevant policy or control documentation.
8. Evidence Collection for Audit
Use Compliance export functions to generate permission and activity logs.
Archive exports in a read-only “Audit Archive” space.
Collect evidence of completed reviews (e.g. screenshots, export timestamps).
Prepare a Confluence index page listing all SOC 2 control areas and links to evidence.
See our solutions in action today
For more information on the features and functionality included within Compliance for Confluence, take a look at our listing on the Atlassian Marketplace, with the option to see how our app works for yourself using a 30-day free trial.