If you would like to cancel an active Power-Up subscription in Optro, you can easily do this within your account by following the steps below.

Step 1

Login to your Optro account

Step 2

Access the Subscriptions tab in Optro to see a list of all your active Power-Up subscriptions.

Step 3

Find the Power-Up subscription you wish to cancel from the list (see example below) and then click to access the Power-Up management screen.

Step 4

In the Power-Up Management screen, you will see the red Unsubscribe button in the top right. Click this and follow the prompts.

The Unsubscribe button will only display if you have an active subscription for this Power-Up.

Step 5

After clicking Unsubscribe, a Confirm Cancellation window will appear. Follow the prompts to confirm your Power-Up subscription cancellation.

If you click Cancel Subscription, the Power-Up subscription will be cancelled and will not renew. You will not be charged again at the next billing cycle.

You will still have full access to the Power-Up until your subscription period expires.

Need assistance?

If you would like to discuss a Power-Up cancellation with us, please contact our team who will be happy to help.