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Issue Types Health Checks

The Issue Types Health Checks category includes the following checks:

  • Duplicate issue types

  • Inactive issue types

Available Health Checks for Issue Types

Duplicate issue types

The ‘Duplicate issue types’ Health Check detects issue types with identical or very similar names.

Inactive issue types

The ‘Inactive issue types’ Health Check scans for issue types that are used for fewer than five (5) issues.

Viewing and actioning results

Clicking the ‘results' link will open a popup showing a summary of the sets of duplicate issue types found in your instance, as shown in the image below.

From the summary popup, clicking on one of the links will take you to a smart table showing the full set of duplicates.

The smart table allows you to perform actions such as deleting duplicates if they are unused and changing the name and description of issue types to clarify their usage.

You can quickly access the summary popup from the smart table by clicking the ‘Overview’ link at the top of the page.

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