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Health Checks

Optimizer will assess the health of your Jira instance using a series of checks that find common problems or areas of concern. These health checks are grouped into several categories, and the results will be used to give you an overall health scoring of your Jira instance, which can be tracked over time.

In this section, we’ll guide you through the different Health Checks that are available in Optimizer and show you how to use them:

Accessing the Health Checks

Once you are in Optimizer, Health Checks are available in the left-hand navigation menu, as shown below (A).

After clicking through to the Health Checks, you will see the Health Checks Overview screen.

Health Checks Overview

The Health Checks Overview displays the health score for your Jira instance (based on your most recent scan) and a breakdown of the results in each category (including the number of checks that have not been run).

After each health check has been completed, you will see either of the following statuses:

  • Pass: No problems were found with this check

  • Warning: This represents an area to investigate because there is likely room for improvement

  • Fail: A problem that could negatively impact your instance and end users (e.g. by creating a significant maintenance burden) and should be addressed.

As you can see in the image below, two health checks passed (B), whereas there were nine warnings (C) and one failure (D). If health checks have not been run, they will be marked with the grey indicator (E).

Running health checks

You can run all of Optimizer for Jira’s Health Checks in one go using the ‘Run all checks’ button on the Overview page. Each check will take a different length of time to complete, depending on the amount of data of each type you have in your instance; progress bars show how far along the various categories are.

You can also run all the checks in any category individually by clicking the ‘Refresh’ buttons.

Finally, individual Health Checks can also be run by clicking the ‘Refresh’ button on each check (F).

While Health Checks are running, you can navigate to any other part of the app and the checks will continue running in the background. However, if you close Optimizer, refresh the page, or navigate away to an outside part of Jira then the progress will be lost.

Most recent completion date/time

Each Health Check has a date and time showing when the most recent run of the check was completed (G).

The number of results shown for a check is accurate when it completes; if changes are made to the data in your Jira instance, then this number may become outdated. However, data in the results tables will always be up-to-date, so if there appears to be a mismatch between the results data and the number of reported results, we recommend running the check again.

Customising health checks

Many of Optimizer’s health checks can be customised. For example, in health checks which detect duplicate items, you can specify whether you want to search for exact duplicates or do a more flexible search, to include items that nearly match but could be slightly different. To see the details of which options are available for each health check, click one of the links in the navigation menu.

You can access the customisation options for a health check by clicking on the relevant cog/settings icon, as shown in the image below.

Easily configure your health checks by clicking the ‘Settings’ icon

The preferences for each health check are kept in sync for all users on your instance; if you make a change to one of the settings, the same change will be applied for your teammates. This is so that, as an organisation, you can agree on a consistent definition of what constitutes a “problem” in your configuration.

Health Check Categories

There are a lot of health checks performed by Optimizer, and each category can contain one or more check.

Want to see more checks? Let us know which health checks you want to see and we will add it to Optimizer (if its technically possible).

You can click on any of the health check categories to see a more detailed view or run individual health checks and then see their results. For example, clicking on the ‘Custom fields’ category leads to the page below.

Need support? We’re here to help 🧡

If you have any questions about Optimizer or would like to speak with us, please don’t hesitate to contact our Customer Support team.

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