Dedicated Customer Support

Important: Optro will cease to exist as of Aug 1st 2025. We thank you for all your support! Find out more here

It’s important to know that the people using your Power-Ups are well supported and have a good positive experience.

By using Optro, you can be confident there’s a dedicated team providing great customer support to Trello users and this will save you time and allow you to focus on the Power-Up itself and making improvements that provide greater value to your users.

This is the customer support you can expect from Optro if your Power-Up is listed on our marketplace:

• Customer administration - our team will manage all subscription and account related questions from Trello users using the Optro marketplace. However, if it’s required, we will escalate these questions to the relevant Power-Up vendor.

• Dispute management - if there are any payment disputes from Trello users on Optro, our team will handle the first-line resolution process. However, we will escalate these disputes to the relevant Power-Up vendors if it is required.

Technical support for Power-Ups is the responsibility of the Vendor and not the Optro team. You should provide Trello users with a clear way of contacting you about any technical issues relating to your Power-Up.