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Service Level Agreement

We strive to provide best-in-class service at all touchpoints when you use any of our software applications, and on this page, we explain our uptime commitments and the support options available to you.

Software application uptime

We aim for 99.99% uptime for all our cloud-based Atlassian and apps. Refer to our status page for uptime monitoring.

Customer Support

Our UK-based customer support team can assist you during business hours (Mon-Fri, 09:00 - 17:00 GMT/BST, excluding public holidays) with any questions or technical queries when using our products.

Our support team aims to acknowledge all tickets raised within 2 hours during business hours and then keep you regularly updated on progress if further investigation is required.

To raise a ticket with our customer support team, please visit our Customer Support portal.

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