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Service Level Agreement

As one of our customers, we strive to provide you with the following service when using our software applications.

Software application uptime

We aim for 99.99% uptime for all of our cloud-based Atlassian and apps. Refer to our status page for uptime monitoring.

Customer Support

We have a UK-based customer support team available to assist with any questions, technical queries, or investigating any potential problems when using our products.

Our support team aim to respond to tickets within 2 hours during business hours (Mon-Fri, 09:00 - 17:00 GMT/BST, excluding public holidays).

To raise a ticket with our team, please visit our Service Desk.

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