Using AI Classification

Once enabled, AI Classification will automatically apply classification levels to pages when they are created or updated. Any restrictions associated with the chosen level will also be applied to the page.

Only pages that have not yet been assigned a classification level will be affected.

When determining the sensitivity of a page, the AI analyses:

• Page title

• Page content

• Space name

• Space description

Then, when deciding upon which classification level to select, the AI considers:

• Level and sub-level names

• Level descriptions

It then selects a level most appropriate for the page depending on the sensitivity of its content, and if confident in its decision Compliance will apply the level to the page.

If the level applied by the AI is unsuitable, users are free to manually apply a more appropriate level to the page. To do this, follow the steps on Change Page Classification Level.

AI Classification may occasionally be unable to assign an appropriate level to a page. This may be because:

• No classification levels are available which match the determined sensitivity of the content

• The AI is not confident that the classification is appropriate

• Page content is empty or too short

In these cases, it may be useful to fall back to a default classification level to ensure pages are still classified.

Page content presented to the AI is limited to 10,000 characters in length. Any page content exceeding this length is truncated, with only the first 10,000 characters in the document being used for classification.

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If you have any questions or would like to speak with us about Compliance, please don’t hesitate to reach out to our Customer Support team.